Privacy and Security Policy

To enable Esperia Group to provide the best possible customer service to our clients, Esperia Group is aware that it is necessary to collect information and maintain secure records that contain private details concerning our clients. We respectively acknowledge our clients need for privacy and endeavor to protect this privacy by adhering to National Privacy Principles by:

• Only collecting information, such as names, addresses, emails, phone numbers and the type of product the client is interested in, which is necessary for our business to adequately service our customers.
• Only disclosing this personal information:
  - to provide a client the goods and services that are Esperia Groups business
  - to any organisation or individual where the information will confidentially be used for the purpose of conducting this business, eg   supplying name and address details to enable the delivery of products
  - when required by law
  - with the client’s permission
• Never selling or disclosing client lists containing personal information to other organisations or individuals apart from those providing services for our own marketing purposes.
• Carefully questioning and identifying any individual before granting them access to any personal information our organisation holds on them.
• Allowing an individual to apply to have any inaccurate information corrected.
• Ensuring all information is securely held to prevent tampering, interference by outside sources or unauthorised use by employees or agents of the organisation.
  
  

We know how important it is to you to have your personal information handled appropriately.  If you at any stage wish to complain about an alleged breach of privacy by us, please do so by emailing info@esperia.com.au. Any complaint will be acknowledged within fourteen (14) days of its receipt.

If you have questions concerning this Privacy Policy contact us at info@esperia.com.au.